Do I have to use the same bank card when entering and exiting the station? ▼
Yes, the same card must be used to enter and exit the station.
What are the ticket fares for the Riyadh Metro? ▼
The Riyadh Metro offers different options depending on the passenger's route requirements. In the introductory phase, fares for regular cabins will be:
- 2-hour pass for SAR 4
- 3-day pass for SAR 20
- 7-day pass for SAR 40
- 30-day pass for SAR 140
Do children need a ticket? ▼
Children below the age of six can ride the metro for free, but they must be accompanied by an adult
Where can I buy my ticket? ▼
There are several ways to purchase a ticket: From any ticket office at all metro stations Through the darb app Using a contactless bank card, Apple Pay, or Mada Pay to check in and out at the metro gates
Can cash be used at the TVM to buy tickets? ▼
Yes, banknotes (cash) can be used to buy tickets at Ticket Vending Machines (TVMs). Please note that coins are not accepted.
Who is eligible for a discount or concession? ▼
The following categories of people are eligible for a 50% discount on all fares upon the first issuance of a registered darb card at any ticket office provided they satisfy the validation requirements with the necessary documentation: Children 6 years of age and below can travel for free Students:
National ID or Iqama and a valid student ID card issued by a KSA university or school (or a letter) Seniors (60 years and above):
National ID or Iqama Persons with disabilities (plus one companion):
National ID or Iqama and proof of disability Cancer patients (plus one companion):
National ID or Iqama and an approved medical report Martyrs’ first-degree relatives:
National ID or Iqama and or proof from relevant government authority
Are there different classes e.g. business, economy, and what are the prices? ▼
Yes, the following classes are available on the Riyadh Metro at different fares (for a 2-hour pass):
First-class:10 SAR
Regular: 4 SAR
Note: During peak hours, RPT cannot guarantee a seat in the first-class cabin.
Does the Riyadh Metro offer a reusable digital card? ▼
Yes, you can purchase the darb card from any Ticket Vending Machine (TVM) or ticket sales office for SAR 10. This reusable card can be conveniently topped up using the TVMs at the stations or at the ticket office.
The currently implemented fare media are:
QR ticket via the official app
darb card, a contactless card valid for 5 years from purchase
Contactless debit or credit card
Apple Pay
Mada Pay
How can I refund a ticket? ▼
Refunds can only be obtained depending on the reason. For more information about the refund policy, please contact the Customer Care Center at
19933.
How do I transfer between different lines within the Riyadh Metro network? ▼
Transfer stations are designated points where passengers can easily switch between metro lines. Metro staff are on-site to assist you with the transfer process, ensuring a smooth and convenient experience, or you may also contact the Customer Care Center at
19933.
I heard university students get a discount on the metro fare. Where can I get more details? ▼
Yes, university students are eligible for a 50% discount on tickets.
To avail the discount, visit a ticket office at any station and provide official documents of enrollment or your university ID.
If I miss the metro or change my mind to ride it, can I request a refund? ▼
If your ticket or QR code has expired – based on the duration and validity of the time-based ticket – it cannot be used. For example, a 2-hour pass can be used any time during the two-hour period only. For more information, contact the Customer Care Center at
19933.
How long are metro tickets valid? ▼
The tickets are time-based therefore are only valid during the pre-set duration. We currently offer the following time-based options: 2-hour, 3-hour, 7-dau and 30-day passes.
What are operating hours of the Riyadh Metro? ▼
6am to 12am, every day.
What is the metro’s frequency? ▼
During peak hours, intervals range from three to five minutes depending on the line, and during normal hours, they vary from five to ten minutes (during the introductory phase). For more details, please refer to schedules displayed across screens at the metro stations.
Where can I find information on the network, routes and timings of the metro? ▼
Please visit our website www.rpt.sa for more information on journey planning.
Can I reuse a single journey ticket if I leave the station for just a brief moment? ▼
Passengers can enter and exit through the gates as long as they have a valid ticket. For example, if you have a 2-hour pass, you can enter and exit as needed within the two-hour time frame.
If my darb card isn’t working, can I get it fixed through the call center, or do I need to visit a TVM? ▼
If you are facing issues with your darb card, please visit a ticket office at any of our 85 stations across Riyadh. To find the nearest station, visit our website at rpt.sa. Note: Our working hours are from 6am to 12am.
How to connect to the Riyadh Metro Wi-Fi? ▼
To access free Wi-Fi across our 85 metro stations, connect to the network named ‘Riyadh Public Transport (RPT)’. Enter your phone number and follow the prompts to input the verification code. Enjoy browsing!
Can I access my account from another mobile device? ▼
Access to your account is restricted to a single device. For additional information, please contact our Customer Care Center at
19933.
Is there free parking available at metro stations? ▼
There are currently 19 Park & Ride locations available for commuters, each with a capacity of 200-600 cars. The facility offers a free pick-up and drop-off period, which is customizable but typically recommended to be 15 minutes. You can enjoy free parking for up to 12 hours if you use the same card on the Bus or Metro during that time under the Park & Ride scheme. If you exceed this period, a charge of SAR 10 per hour is applied, with a daily cap of SAR 130.
For those using parking only, the same rate of SAR 10 per hour applies, with a maximum charge of SAR 130 per day. Long-term parking is not allowed; vehicles parked for more than 48 hours may be towed at your own cost. Accepted fare media include a valid darb card with an e-purse or a time-based pass that covers 3, 7, or 30 days. At checkout, the applicable charge will be deducted from the darb card e-purse balance.
Can I take luggage on the metro? ▼
Yes, however, specific size restrictions apply to luggage allowed onboard. The suitcase should meet the following measurements: 56x45x25 cm.
Can I take an eScooter or bicycle on the metro? ▼
They are allowed, however, they must be foldable.
How many passengers can the metro accommodate? ▼
The Riyadh Metro is the backbone of Riyadh’s public transport network and has been developed to transport over 3.6 million passengers in the future. During the initial phase, the metro is capable of transporting 1.16 million passengers per day.
Is there a station at the airport? ▼
There are three stations at the airport – Terminals 1 & 2, Terminals 3 & 4, and Terminal 5 – served via Line 4 of the Riyadh Metro.
Can I eat and drink on the metro? ▼
To ensure the safety, well-being and cleanliness of the Riyadh Metro system, eating or drinking is not allowed. If you bring food or beverages, please ensure they are securely stored in spill-proof, closed containers.
Can I take my pet on the metro? ▼
Pets, whether caged or leashed, are not permitted on the metro. However, service dogs for visually-impaired commuters are allowed.
Who do I contact if I left or lost something on the metro? ▼
Contact our Customer Care Center at
19933 or submit a Lost & Found inquiry through the
‘Contact Us’ section on the darb app or website.
Where can I file a complaint, provide feedback, or report an issue regarding my experience on the Riyadh Metro? ▼
Call our Customer Care Center at
19933 or send an email using the inquiry form found in the
‘Contact Us’ section of the darb app or website.
If I see someone misbehaving on the metro, who can I contact to resolve the matter? ▼
There are multiple ways to seek assistance:
Passengers can approach any station staff member for help.
Press the intercom button located in stations and trains to connect with the Operations Control Center (OCC).
Press the SOS button on Ticket Vending Machines (TVM) to contact the Customer Care Center (CCC) or call the CCC directly at 19933.
What should I do if I miss the last train of the day on the Riyadh Metro? ▼
If you miss the last train of the day, passengers should consider using an alternative mode of transportation to complete their journey. Metro staff and Customer Care Center (CCC) personnel are available to assist you and provide guidance on your transportation options.
I filed a complaint two days ago and I still haven’t heard back. What do I do? ▼
The Customer Care Center team is working on your complaint as a top priority. For updates on your complaint, please call us on 19933.
What accessibility features are available for passengers with impaired mobility? ▼
Accessibility features for passengers with impaired mobility include:
Elevator Access: Elevators provide access to all metro station levels. Wide Ticket Gates: Designed for easy passage, along with special ticket counters to assist users.
Platform Screen Doors: These doors are wide enough to accommodate wheelchair users when boarding or alighting from trains.
